Member Services Officer - Vacancy

St.Declan’s Ashbourne Credit Union 

Member Services Officer

St.Declan’s Ashbourne Credit Union, a community-based credit union, is seeking to recruit a Member Services Officer (MSO). The MSO provides services to members by telephone, in-person at the counter, by email, online and virtually.

The Role 

The responsibilities of this role are varied and include all those activities related to delivering services to members. This includes financial transactions, lending, insurance, etc. Services are delivered by telephone, in-person at the counter, by email, online and virtually.

Reporting to:     Operations Manager

Main Responsibilities - Principal Duties 

• Deliver a professional, friendly, and efficient service experience to all members.
• Respond to member queries in a timely and accurate manner across all communication channels (in-person, phone, email, online).
• Assist members in the accurate completion of forms such as membership and loan applications, ensuring all necessary documentation is submitted.
• Ensure data accuracy is maintained on credit union systems
• Process a variety of financial transactions, including:
  • Loan drawdowns
  • Electronic Fund Transfers
  • Foreign exchange transactions
  • Counter lodgements and withdrawals
• Ensure daily transactions are balanced accurately and in accordance with internal procedures.
• Maintain compliance with Anti-Money Laundering (AML) regulations and all other relevant regulatory and organizational policies.
• Support the Operations Manager and wider Management Team with additional duties as required to achieve the credit unions strategic objectives
• Provide administrative support including back-office tasks such as scanning and filing.
• Support other departments when necessary to ensure seamless operations.
• Keep up to date with internal systems, procedures, and regulatory training requirements.
• Actively contribute to the continuous improvement of services, offering feedback and suggestions to enhance member experience.
• Always uphold and promote the values and principles of the Credit Union.

The Requirements 

The Credit Union is seeking applications from individuals interested in a frontline role serving members within a community-based credit union. Individuals should have the following:

• Experience in providing frontline services to customers/members
• Experience in handling cash
• Experience in working in financial services
• Knowledge of banking or credit union IT systems. Knowledge of Progress Banking would be ideal.
• Good IT skills including Word, Excel, email
• Excellent customer service skills and keen interest in serving customers
• Proficiency in English
• Excellent organisational, administrative and communication skills.

The MSO would ideally have or be willing to work towards a relevant qualification to achieve minimum competence requirements, as set by the Central Bank of Ireland for the credit union sector, and other relevant training required. The Credit Union will train and sponsor study for the right person for a relevant qualification such as an APA and allow them to work towards exams within one year.

Contract Duration 

This is a permanent position.

Salary & Benefits 

The credit union will offer a salary and pension commensurate with the role.

Working Hours 

The role is a full-time role with a requirement to work 37.5 hours per week, working Tuesday to Saturday.

Location 

The role is based at the credit unions offices at Main Street, Ashbourne, Co.Meath.

Please forward your application by email to include curriculum vitae and a cover letter detailing how you meet the requirements of the job specification to hrs-info@nfpireland.ie

The closing date for applications is Monday 6^th April 2026 at 5pm.

• Canvassing will disqualify
• Declan’s Ashbourne Credit Union is an Equal Opportunities Employer
• Declan’s Ashbourne Credit Union is regulated by the Central Bank of Ireland